Refund Policy
Hassle-Free
Refunds
Customer satisfaction is our priority. If you're not happy with a service, we ensure a fair resolution process.
Effective Date:January 21, 2026
Our Assurance
We follow a two-step approach: first, a free rework to fix any issues, and if the problem persists, you are eligible for a full refund.
Step 1: Free Rework
If you face quality issues, we'll arrange a repeat service at zero cost to you.
Step 2: Refund
If the rework doesn't meet our quality standards, we'll process your refund.
Eligibility & Timeline
- Report any service issue within 30 days of completion.
- Claims after 30 days are not eligible for rework or refund.
- Evidence (photos/videos) must be submitted via the app.
- Issue must be attributable to professional deficiency.
Refund Processing
- Approved refunds processed in 7-10 business days.
- Credit is sent to your original payment method.
- Payment gateway charges are non-refundable.
- Partial refunds may be offered based on work completed.
Merchant & Business Entity Details
Operating Entity & Refund Contact
OmiBay is operated by Rajendra Kumar Hazra as a Sole Proprietorship. All platform operations, payments, refunds, and support are managed under the legal credentials stated below:
Trade Name / Business NameOmiBay
Business TypeSole Proprietorship
Proprietor / OperatorRajendra Kumar Hazra
Business AddressContai, Purba Medinipur, West Bengal, 721401
Contact Number+91 8016867006
Support Emailsupport@omibay.com
Proprietor Emailrajendrahazra123@gmail.com